The Triple Whammy: Change, Communication & Conflict

 Today’s dental practice must function in an ever-changing environment. Learning to communicate with different styles is key to a fully functioning leadership team. In this session, participants will consider change and how clients and staff respond differently to new situations and how change affects different styles. Peter Senge’s “Ladder of Inference” will be used to illustrate the lenses we look through when communicating and making decisions. Join us for this high energy presentation! 

Steve Swafford, Balance Warrior and CEO, has worked for nearly 30 years for and with nonprofit and education-focused organizations in the areas of strategy, leadership development, communication, membership and executive management. He brings a practical knowledge of strategy and leadership with past organizations such as the National Association of Home Builders, Club Managers Association of America and the American Subcontractors Association where he most recently served as the executive director. He is active in California Society of Association Executives (CalSAE) leadership serving on the board for three terms as membership committee chair, professional development committee (aka Purple Cow Posse) chair and Southern California council. In 2006, Mr. Swafford was recognized as CalSAE’s associate member of the year. A native of Kansas, he has a bachelor’s degree in journalism from Kansas State University, an MDiv from Wesley Theological Seminary in Washington, D.C., and an EdD from Pepperdine University’s School of Education and Psychology focusing on organization change. He is a co-founder of Leadership Outfitters LLC with team members in Los Angeles, Washington, D.C., Boston, Hartford, Conn., Ft. Lauderdale, Florida and Eugene, Oregon